Customer Service
We strive to always provide quality service to our customers and are continually expanding inventory both online and offline. If you don't find it here on our website please contact us and we'd be happy to help!
Chandlery Shipping Policy
Domestic Orders
- Orders within the United States will be shipped USPS Priority Mail.
- Orders to Canada will be shipped USPS Parcel Post.
International Orders
- For other International Orders, please contact us for shipping costs. Additional handling fees may apply if order requires unusual or special services or packaging.
Chandlery Returns & Exchange Policy
- Returns and exchanges must be approved by phone or email or in-store within 30 days of original purchase.
- Product must be received in NEW condition. Damaged or modified products will not be refunded.
- No refunds or exchanges will be given after 30 days from the original purchase. If the purchase is a gift, the same policy applies.
- All returns & exchanges must be accompanied with an original receipt.
- A 15% restocking fee will apply to returns.
- Shipping costs are not refundable.
Product Availability
We are in the process of updating this section (policy_availability). Thank you for your patience.
Chandlery Cancellation Policy
Orders must be canceled in writing prior to shipping. Please contact us for cancellations.
Terms of Use
The information provided in this document (website) is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document (website) could include technical inaccuracies or typographical errors. Changes are periodically added to the information herein and to other NWMC/WBF store policies. NWMC/WBF may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time.
In the event a product available on or through the Wooden Boat Chandlery website is listed at an incorrect price or with incorrect information, NWMC/WBF will have the right to refuse or cancel any orders placed for product listed at the incorrect price. Your receipt of an electronic or other form of order confirmation does not signify NWMC/WBF's acceptance of your order, nor does it constitute confirmation of NWMC/WBF's offer to sell. NWMC/WBF reserves the right at any time after receipt of your order to accept or decline your order for any reason.
Last update: 10/30/2006
